Returns & Exchanges

We always do our best to ensure orders are processed correctly, however, sometimes mistakes do occur and we are keen to resolve them for you as quickly as possible.

If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.

We offer a full refund and exchange on packaged, sealed items within 30 days of purchase. Fragrance Oils in clear or crystal bottles are exempt. We do not offer refund on promotional, reduced or discounted items. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.

To arrange a return, refund or replacement:

Call or whatsapp our Customer Care Team on 07904002928 or email them at contact@desertbreeze.co.uk .

Please include the following information:

  • Name
  • Email Address
  • Order Number
  • Reason for return

Please also include whether you would like a refund, an exchange or a replacement. 

Please send your items to:

Desert Breeze London
37 Blackmore Crescent
Woking
Surrey
GU21 5NR

Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. We are not able to reimburse the cost of postage paid to send the goods back to us.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@desertbreeze.co.uk .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Cancellation Policy

The request to cancel an order is accepted only before product delivery is initiated. Cancellation is not permitted once the delivery is initiated. The customer can lodge a cancellation request via email or telephone, we courage you to cancel via telephone as we can immediately action before the product gets out for delivery; e-mail messages will take time to be noticed and cannot be assured a cancellation.